Thank you for shopping with SOLEMN-MANA!

In'Sha'Allah, We aim to provide you with a seamless shopping experience from start to finish. Please review our shipping and return policy below.

𝐏𝐋𝐄𝐀𝐒𝐄 𝐁𝐄 𝐀𝐖𝐀𝐑𝐄 𝐓𝐇𝐀𝐓 𝐀𝐋𝐋 𝐎𝐑𝐃𝐄𝐑𝐒 𝐏𝐑𝐎𝐂𝐄𝐒𝐒𝐈𝐍𝐆 𝐓𝐈𝐌𝐄 𝐕𝐀𝐑𝐈𝐄𝐒 𝐁𝐄𝐓𝐖𝐄𝐄𝐍 2-7 𝐁𝐔𝐒𝐈𝐍𝐄𝐒𝐒 𝐃𝐀𝐘𝐒 (𝐍𝐎𝐓 𝐈𝐍𝐂𝐋𝐔𝐃𝐈𝐍𝐆 𝐖𝐄𝐄𝐊𝐄𝐍𝐃𝐒). 𝐈𝐅 𝐘𝐎𝐔𝐑 𝐎𝐑𝐃𝐄𝐑 𝐇𝐀𝐒 𝐍𝐎𝐓 𝐁𝐄𝐄𝐍 𝐒𝐇𝐈𝐏𝐏𝐄𝐃 𝐎𝐔𝐓 𝐃𝐔𝐑𝐈𝐍𝐆 𝐓𝐇𝐈𝐒 𝐏𝐄𝐑𝐈𝐎𝐃, 𝐏𝐋𝐄𝐀𝐒𝐄 𝐂𝐎𝐍𝐓𝐀𝐂𝐓 𝐔𝐒 𝐀𝐒𝐀𝐏!

SHIPPING POLICY-

Processing Time:

• Orders are typically processed and shipped within 7 business days (Monday-Friday, excluding holidays) of receiving payment confirmation. (DOES NOT APPLY TO PRE-ORDERS, please refer to Pre-Order Policy)

Shipping Rates:

• Shipping rates are calculated based on the weight of your order and the shipping method selected during checkout.
• Free shipping may be available for orders exceeding a certain amount. Check our website for current promotions and offers.

Shipping Restrictions:

• We currently only ship to addresses within the U.S. (Still working on International shipment, coming soon).
• We do not ship to P.O. boxes. Please provide a physical address for delivery.

Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number on our website or directly through the carrier's website.

Lost or Damaged Packages:

• In the rare event that your package is lost or damaged during transit, please contact the carrier IMMEDIATELY so that they can assist you in filing a claim.
• We DO NOT claim responsibility for how the packages are handled or what happens to them while being with the carrier. You can absolutely contact us when you receive a claim number from the carrier to proceed with the available next steps. 

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RETURN POLICY-

We have a 7-day return policy, which means you have 7 days (including week-ends) after receiving your item to request a return.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We do NOT offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Eligibility:

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Any Traces of Deodorant, Washing, discoloration of any kind WILL NOT be eligible.
• NO RETURN ON SALES ITEMS - ALL SALES ITEMS ARE FINAL.

Return Process:

• Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part- in that case, we will assume all responsibilities associated with shipping and return cost.
• To initiate a return, please contact our customer service team at info@solemn-mana.com within 7 days (including week-ends) of receiving your order- Please include your Order # in the Email for faster processing.

If your return is accepted, our team will provide you with instructions on how to return the item. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return & update you of the approval or rejection status of your refund.

• If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If not approved, you will be asked to cover the cost of the return shipment back to the address on the original order.
  If more than 15 business days have passed since we’ve approved your return and you have not received a refund yet, please contact us at info@solemn-mana.com.

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Policy Updates:

• We reserve the right to update our shipping and return policy at any time. Any changes will be effective immediately upon posting on our website.

By placing an order with SOLEMN-MANA, you agree to abide by the terms and conditions outlined in this shipping and return policy.

Thank you for choosing SOLEMN-MANA, As'salam Aleykum!